Today, the Food Standards Agency (FSA) has proposed that all food outlets should list the ingredients of their foods, to protect customers with allergies.

Ministers are being encouraged to introduce strict rules, which include highlighting the main 14 allergens.

Learn more about the 14 allergens here: www.food.gov.uk/business-guidance/allergen-guidance-for-food-businesses

This news comes after the death of Natasha Ednan-Laperouse, who tragically died after eating a sandwich from Pret a Manger which she later discovered contained sesame seeds – an ingredient that wasn’t listed on her sandwiches’ label. Pret a Manger said it supports the new recommendations.

FSA chairwoman, Heather Hancock, explained that they’d chosen to recommend these strict rules as they understand that “ultimately, this is a life-threatening issue for a proportion of the population”.

The rules are very confusing right now, but they essentially stipulate that fresh food does not have to adhere to the same standards of ingredient labelling as pre-packaged food.

The government commented, “We are working at pace to bring forward legislation that ensures food allergy suffers can feel safe and secure.”

Many food allergies can cause a serious anaphylactic attack. This can be life-threatening if an injection of adrenaline (often known as an Epi-Pen) is not given straight away, and urgent medical attention is given.

It’s important that people know how to give these injections, in case they come into contact with somebody experiencing a reaction.

Luckily, we’ve got a course to cover this. It’s aimed at anyone who requires anaphylaxis awareness. The course covers the use of Epi-Pens, Emerade and Jext injections. Recognition of signs is also important, so intervention can happen quickly. Treatment, potential concerns and calling 999 for help is covered on the course, alongside ongoing care for the patient before help arrives.

We have a full classroom course for this and the certificate is valid for three years. You can sign up here: https://procourses.co.uk/request_quote

We also have a cheap and simple online course here, which is just as informative but omits the practical practice. Find out more and purchase here: www.profoodsafety.co.uk

When you have successfully completed your online or classroom course, you will be issued a ProTrainings wall certificate and wallet card!

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Disability Awareness is a very important subject but until now understanding it has not been easy to learn. We have teamed up with Enhance the UK, a disability charity to develop this educational course to improve disability awareness. Fifty percent of all proceeds from course sales go direct to Enhance the UK to further support their excellent work in promoting and training disability awareness. 

The course challenges the attitudes, perceptions and expectations of both disabled people and society as a whole in relation to disability. The course is user led, being presented by people with disabilities.

With this training, we aim to remove the embarrassment of social interaction when working with disabled people by teaching you simple hints and tips in a fun interactive online training.

The training covers all areas of disability:

• Deaf awareness
• Visual impairments
• Physical impairments
• British Sign Language – BSL
• All round disability awareness
• Disability and Communication training
• The equality act

The course is a series of short videos followed by knowledge review questions between the videos and a short multiple choice test at the end. When you complete the course you can download and print your completion certificate, evidenced based learning statement and Certified CPD certificate.  There is also a download area and you can have access to the course for 8 months even after you have passed the course making it a useful resource of information.

As the course is taught by people with disabilities, the information given is accurate and you will learn about the problems and solutions of the disabled.  You will also lean about communicating with the disabled and how you can help them in the workplace and community. If you would like a face to face lesson at your workplace, contact us and Enhance the UK can provide this for you.

For more information and to buy the course visit www.prodisabilityawareness.co.uk or call ProTrainings on 01206 805359.

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This ProTrainings qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers’ expectations. It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments.

Please note that learners undertaking a ProTrainings Training Course have the option to choose to take a regulated qualification.

The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a ProTrainings Certificate and for online courses an Evidence Based Learning statement.

This course comes with 3.0 hrs (6.0 class) of CPD, although the time to complete the course online may be less than this. Total course time includes 1 hours and 18 minutes of video training as well as knowledge reviews, final test, remedial help and reviewing downloaded material.

Occupations that can use this course:

• Sales companies
• Telesales
• Medical staff
• Reception staff

Curriculum:

• 1. Understand the principles of customer service
  • 1.1 Identify the purpose of customer service
  • 1.2 Describe how customer service affects the success of an organisation
  • 1.3 Identify the different types of customers an organisation may have
  • 1.4 Identify the range of customer needs
  • 1.5 Describe how effective teamwork impacts on customer service
• 2. Understand how customer needs and expectations are formed
  • 2.1 Describe the purpose of an organisation’s service offer
  • 2.2 Describe how customer expectations are formed
  • 2.3 Describe the relationship between customer expectations and customer satisfaction
  • 2.4 Identify why it is important to ensure effective customer relationships are maintained
  • 2.5 Identify methods of obtaining customer feedback and why this is important
• 3. Know the interpersonal skills and appropriate behaviour required in the customer service environment
  • 3.1 Identify different methods of communication
  • 3.2 Describe the range of interpersonal skills required for effective customer service
  • 3.3 Explain how non-verbal communication of the service deliverer can affect the behaviour of the customer
  • 3.4 Describe how personal presentation, approach and attitude will influence the perception of the service delivered
  • 3.5 Describe the appropriate behaviour and customer service skills required when using the telephone
  • 3.6 Explain why it is important to ensure that the customer is informed and reassured at all stages
• 4. Understand the principles of responding to customers’ problems or complaints
  • 4.1 Identify common causes of customer problems and complaints
  • 4.2 Describe the importance of adapting methods of communication and behaviour to meet the individual needs of customers
  • 4.3 Describe ways of handling difficult customer situations
  • 4.4 Explain the importance of responding to customer service issues promptly

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Diet and Nutrition is a trainer led course that is delivered with a guided learning hours of 4 hours and available nationally through our approved instructors.

We also have a online and classroom Food Hygiene course if required or to be in addition to this course. This course covers the nutritional and diet side while the food hygiene covers keeping the food safe from storage to table.

Visit the Diet and Nutrition course here.

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ProTrainings offer a one stop shop for training, with video online, blended and face to face training though their large network of approved and monitored instructors.  They also offer comprehensive training and business support to instructors also developing their businesses.

Thank you to all our staff, instructors and customers for their continued support.

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If you would like to help us to achieve our goal please vote for student first aid at www.virginmediabusiness.co.uk/pitch-to-rich/grow/protrainings-europe-ltd and if you can pass the link onto your friends and social media contacts to help to spread the word it would be very much appreciated.

If you require any further information, please contact us direct, you can check out the student first aid course at www.studentfirstaid.co.uk.

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This training course is designed to give you the basic training to meet the theory needs of the Skills for Care 2015 Care Certificate.  This course covers all the theory modules of the 15 standards in the Care Certificate.  Once completed, your workplace can use this course as evidence of competence to sign off these modules against the employees training record.  With the addition of the required workplace assessments, the employer can issue the Care Certificate.

The online course is available with a practical module locally to rehearse practical skills where required. We can also integrate classroom based and online qualifications to expand on knowledge and build training packages.  Where required, we offer many regulated qualifications to support your training in the care sector and these can be integrated with your care certificate training package.

The Care Certificate is the start of the career journey for these staff groups and is only one element of the training and education that will make them ready to practice within their specific sector. Although the Care Certificate is designed for new staff that is new to care, and offers this group of staff their first step on their career ladder, it is also offers opportunities for existing staff to refresh or improve their knowledge.

Care Certificate Recommendations

Health Education England, Skills for Care, and Skills for Health, made a number of recommendations which were agreed by the Department of Health Governance Assurance Board:

• The 15 standards should remain, subject to some amendments
• Individuals will need to complete all 15 standards to be awarded the Care Certificate
• The Certificate should be prioritised by employers for “new staff, new to care”
• 12 weeks will remain as the guidance timeframe for a full-time individual to complete the Care Certificate
• The minimum level for quality assurance of the Care Certificate, and the certification itself, will be the responsibility of employers
• In addition to events and workshops, a suite of materials will be made freely available for employers to download and use to support them in implementing the Care Certificate.

The Care Certificate replaces both the Common Induction Standards and the National Minimum Training Standards.

The content of this and all our courses has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines and come with a Certified CPD Statement as well as a ProTrainings Certificate and for online courses an Evidence Based Learning statement.

This course comes with 20.0 hrs (30.0 class) of CPD, although the time to complete the course online may be less than this. Total course time includes 11 hours and 54 minutes of video training as well as knowledge reviews, final test, remedial help and reviewing downloaded material.

The Standards:

1. Understand Your Role

2. Your Personal Development

3. Duty of Care

4. Equality and Diversity

5. Work in a Person Centred Way

6. Communication

7. Privacy and Dignity

8. Fluids and Nutrition

9. Awareness of mental health, dementia and learning disabilities

10. Safeguarding Adults

11. Safeguarding Children

12. Basic Life Support

13. Health and Safety

14. Handling Information

15. Infection Prevention and Control

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Since 2010 the Common Induction Standards (CIS) have been a key part of the early training for all adult social care staff.  The CIS 2010 replaced the CIS of 2005.  The CIS are to be completed before or within 12 week from the start of the employment by the employee and they include several key areas.  This course can be completed in one sitting or over a period of time nationally through our approved and monitored national network of instructors.  Care managers need to ensure that employees have met all the standards.

We have built a classroom course and soon a video online course to meet these requirements for employees.  The eight common induction standards are:

• Standard 1 – Role of the health and social care worker
• Standard 2 – Personal development
• Standard 3 – Communicate effectively
• Standard 4 – Equality and Inclusion
• Standard 5 – Principles for implementing duty of care
• Standard 6 – Principles of safeguarding in health and social care
• Standard 7 – Person centres support
• Standard 8 – Heath & Safety in an adult social care setting

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• Asbestos Awareness
• Common Induction Standards
• Care Certificate
• Mental Capacity Act and DOLS
• Presentation Skills
• Appraisals
• Coaching

For more information on our courses phone 01206 805359, email support@protrainings.uk or see www.protrainings.uk/courses 

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